Spoors is the fastest growing India’s first self-service mobile + cloud integrated solutions provider, headquartered in Hyderabad, Telangana. With over 70+ clients and over 20,000 happy end-users, Spoors is the winner of NASSCOM Emerge 50 in 2014 and is ranked among the top performing and fastest growing companies in India. Recently Spoors won the Digital India Awards 2016 - Digital Start-up Innovators award. Our product listed in InTech50 in 2016.

Website: www.spoors.in

Domain: Technical Support

Designation: Technical Support Engineer

Eligibility Criteria:

• 2011,2012,2013,2014,2015 Pass Outs (B.Sc, B.Com, Diploma, B.Tech, M.Sc, BCA, MCA) with Computers as Specialization

CTC per Annum: INR 1.2 Lakh – 1.8 Lakh

Job Description:

• Answering customers’ Calls, both technical and service related and resolve concerns in a timely and efficient manner via telephone, e-mail, on-line, etc.
• Take ownership of customer issues reported and see problems through to resolution.
• Advocate on behalf of customers for issues, enhancements and defects.
• Generate FAQs for our customer knowledge base.
• Work on Customer Relations projects as necessary.
• Understand products serviced and systems used.
• Prioritize tasks in fast-paced environment.
• Ensure all customer communication and activities are logged.
• Follow up with customers as necessary to ensure their issues have been resolved.

Skills Required:

• Good Communication Skills and Aptitude.

Bond Period: 2 years bond

Interview Procedure:

• Aptitude Test
• Technical Face to face

Additional Information:

Prepare for Aptitude and Carry all Original and Xerox copy of Educational documents for the Interview

To Apply, CLICK HERE